Terms & Conditions of Service

By accessing duoelt.com, reserving pieces via our digital concierge, or remitting payment for DUOELT merchandise, you express unequivocal agreement to these Terms & Conditions. If you do not agree to these terms in their entirety, you should discontinue utilization of this platform.

These terms constitute a legally binding agreement between you (the "Client") and DUOELT Atelier, operating as an online business in Pakistan.

Every item bearing the DUOELT hallmark is crafted under exacting standards of excellence:

• Horological Timepieces: Powered by calibrated automatic mechanical or precision chronograph movements. Each piece is issued with an individual serial number and Certificate of Origin.

All monetary amounts quoted on duoelt.com are stated in Pakistani Rupees (PKR) and are inclusive of standard domestic taxes unless otherwise indicated.

While we employ rigorous pricing verification mechanisms, should an erroneous pricing valuation occur due to technical glitch, we reserve the right to decline or cancel the affected order prior to courier dispatch, offering you the option of acquiring the piece at the corrected valuation.

Upon completing an order on our digital boutique, you will receive an automated acknowledgment. However, formal acceptance of an order occurs only once verification is completed.

The Verification Protocol: To eliminate fraudulent bookings and protect high-value pieces in transit, our concierge team will reach out via WhatsApp or telephone to verify recipient details and dispatch readiness. Orders unconfirmed after 48 hours may be released back to the atelier inventory.

We provide two verified methods of acquisition:

• Cash on Delivery (COD): Available for domestic orders across Pakistan up to designated courier limits (typically PKR 50,000 to PKR 100,000 depending on destination). Remittance must be provided in full to the rider in local currency.
• Digital Transfers: Easypaisa and JazzCash transfers remain pending until the store verifies receipt of payment. Card payments are currently unavailable.

Dispatches are coordinated with Pakistan's leading secure courier networks (TCS, Leopard, Trax). Every parcel travels under complete insurance coverage against loss or transit theft.

Clients are invited to examine the external sealed luxury carton upon courier handover. Ensure our custom security holographic tape is unbroken.

If the parcel shows signs of severe external crushing, tampering, or prior opening, you are entitled to decline acceptance and notify our concierge immediately at +923074141549 for instant replacement dispatch.

We offer an uncompromising 7-calendar-day exchange window from the recorded date of delivery, subject to the following criteria:

• Timepieces: Must be in pristine, unworn condition with zero bracelet scratches, intact sapphire protective film, and complete presentation box with warranty card.

Approved exchanges are fulfilled with alternate sizing, equivalent references, or atelier store credit valid for 12 months.

Items customized to individual client specifications—including custom caseback horological engraving, personalized monogramming, bespoke tailored sizing, or archive items explicitly designated as "Final Sale / The Vault Clearance"—are not eligible for standard exchange unless afflicted by documented manufacturing defects.

The DUOELT trademark, atelier emblem, watch collection descriptions, high-resolution photography, and editorial content are the exclusive intellectual property of DUOELT Atelier.

Unauthorized reproduction, commercial re-use, digital scraping, or brand misrepresentation is strictly prohibited and subject to legal prosecution under the Intellectual Property Organization (IPO) of Pakistan.

All DUOELT mechanical and automatic timepieces carry a 12-Month Atelier Movement Warranty covering internal mechanical defects from date of delivery.

This warranty does not cover: accidental impact or crystal breakage; damage resulting from water ingress exceeding stated ATM depth ratings; unauthorized case opening by third-party watchmakers; or normal cosmetic wear of leather/steel bands.

These Terms and Conditions shall be construed and governed in accordance with the substantive laws of the Islamic Republic of Pakistan.

For questions or disputes about an online order, contact our support team using the details below.

Prior to initiating formal dispute channels, we strongly invite clients to contact our Senior Concierge. We are committed to achieving mutually amicable, white-glove resolutions for all matters.