Privacy & Data Protection Charter
At DUOELT ATELIER, client discretion and personal data protection form the foundation of our luxury relationship. This charter explains our collection practices, processing purposes, and security standards.
Client Confidentiality Guarantee
DUOELT does not sell, rent, monetize, or publicly disseminate client personal information, client contact details, or order purchase histories to any external advertising brokers. Your relationship with our atelier remains strictly confidential.
1. Commitment to Client Discretion
DUOELT Atelier ("we," "our," or "the Atelier") operates as Pakistan's luxury house specializing in automatic watches, chronographs, and classic timepieces. We recognize that the acquisition of high-value luxury goods demands an exceptional standard of client confidentiality.
This Privacy Policy governs your use of our digital boutique at duoelt.com, private concierge communications, WhatsApp client channels, and online shopping and customer support interactions.
2. Personal Data We Collect
We collect personal information necessary to deliver exceptional white-glove service, execute secure transactions, and fulfill insured domestic deliveries:
- Client Identification: Full name, telephone/WhatsApp contact number, and electronic mail address.
- Dispatch & Delivery Coordinates: Complete physical shipping addresses, landmark instructions, city, province, and postal codes across Pakistan.
- Acquisition History: Records of purchased watches, selected case sizes and dial finishes, order totals in Pakistani Rupees (PKR), and transaction dates.
- Technical & Usage Data: Anonymized IP addresses, browser specifications, operating system versions, and page interaction timestamps.
3. How Your Data Is Gathered
We receive client data through transparent and lawful channels:
- Direct entry during online checkout or wishlist creation on duoelt.com;
- Conversations with our Client Concierge via WhatsApp (+923074141549) or phone;
- Direct correspondence through our official electronic mail channels;
- Details you provide when contacting our online customer support team.
4. Operational Uses of Personal Data
Your personal data is utilized exclusively for genuine luxury e-commerce and operational purposes:
Packaging, authenticating, and dispatching your acquisitions.
Verifying recipient credentials prior to dispatch to prevent delivery failure.
Advising on watch movements, case sizes, bracelet adjustments, and watch care.
Maintaining serialized registers for horological movement warranty and ownership history.
5. Logistics & Nationwide Courier Partners
To execute secure Cash on Delivery (COD) and insured express transit throughout Pakistan, DUOELT partners with premier courier networks, including TCS Express, Leopard Courier, and Trax Logistics.
These logistics carriers are provided with strictly the essential parcel routing details: recipient name, delivery destination, contact telephone number, and the designated COD remittance amount. They are contractually forbidden from utilizing your contact details for any extraneous commercial solicitations.
6. Payment Security & COD Processing
We prioritize payment security across both digital gateways and physical delivery handovers:
- Payment Details: Current checkout offers Cash on Delivery and manual Easypaisa/JazzCash transfers. Card payments are disabled. Do not send a card number, PIN, password or CVV in a transfer reference or support message.
- Cash on Delivery Protocol: For COD orders, payment is remitted directly in Pakistani Rupees to authorized courier personnel upon arrival. Our courier documentation is generated via secure digital API manifests.
8. Data Protection & Encryption Architecture
The DUOELT digital infrastructure is engineered to bank-grade security standards. All data transmitted between your browser and our servers is secured using Transport Layer Security (TLS 1.3 / SSL 256-bit encryption).
Client registries and order tables are isolated within Supabase PostgreSQL clusters with rigorous Row Level Security (RLS) policies. Access to customer management consoles is restricted exclusively to authenticated senior atelier personnel.
9. Your Rights & Data Choices
As a valued client, you maintain complete sovereignty over your personal records:
- Right of Access: Request a full dossier copy of the personal information we retain regarding your profile.
- Right to Rectification: Request the correction of obsolete telephone numbers or delivery addresses.
- Right of Erasure ("Right to be Forgotten"): Request the permanent deletion of your client registry profile, subject to statutory tax and financial retention laws.
- Marketing Opt-Out: Unsubscribe from seasonal announcements or private vault preview invitations at any moment.
10. Retention & Archival Schedules
Transactional invoices and order manifests are preserved for the statutory period mandated by Pakistani commercial tax regulations (typically 5 to 7 years). Inactive marketing contact details are automatically purged after 24 months of client inactivity.
11. Children's Privacy
DUOELT Atelier watches and timepieces are intended strictly for adults aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 18.
12. Privacy Concierge & Enquiries
For inquiries, data requests, or clarifications regarding our data protection standards, our dedicated Privacy Officer may be reached through the following channels:
DUOELT Data Protection Officer
Electronic Mail: duoelt@gmail.com
Client Concierge: +923074141549